Home Alliance Reviews 156

The customer service representative I spoke with was very helpful in making my first appointment and, later, in arranging a follow-up. The technician saved me time by speaking with me before the appointment, so he could be sure to bring the necessary replacement part. Excellent, friendly, professional, and helpful service from everyone involved. Will definitely do business again!

Date of experience: June 05, 2025

Great service from George for our 25 year old subzero - should last another 25!

Date of experience: May 09, 2025

After installing the video link, the tech walked me through the repair, suggested part to order, and will help with the install. Couldn’t be easier!

Date of experience: May 14, 2025

The helpline is very friendly and efficient; they helped me book an initial visit on the same day! The technician was able to fix my Thermador fridge, freezer, and LG washing machine within a couple of hours. Competitively priced and very professional, I highly recommend Home Alliance.

Date of experience: April 30, 2025

Do not use them. 2 months after using they tried to charge my credit card twice for membership i never signed up for. American Express denied the charges. I called them and asked why are you trying to charge this card. They were trying to steal money for services not rendered.

Date of experience: April 29, 2025

I had a technician come to replace our broken water heater. He was very nice and got the work done very quickly. I highly recommend them.

Date of experience: April 08, 2025

We had our fencing replaced today by Kevin and John from alliance homes..they both worked really hard and done a good job..Its so nice to look out my window and see a lovely fence rather than the eye sore I have been looking at for a long time now.thankyou Kevin and John you both were polite,helpful and respected the property 😀

Date of experience: April 04, 2025

The technician failed to repair the service on his first visit. He came back and fixed the plumbing on this second visit. The service is generally good, though it is kind of expensive.

Date of experience: March 10, 2025

The top set of bulbs and the freezer bulb were all out in my refrigerator.

Denis guided me through the process of (1) determining the cause of the failure, (2) buying the replacement bulbs and (3) troubleshooting and eventually replacing the faulty bulb.

Denis of Home Alliance was a pleasure to work with. All these were done via Google Meet and email.

Date of experience: March 04, 2025

I was very pleased with recent service from Home Alliance. Two burners on our quite old gas stovetop were not working. The technician examined it carefully, explained what a repair would entail and cost, and suggested that it would be smarter just to buy a new cooktop. I appreciated his thoroughness and honesty.

Date of experience: February 25, 2025

I hired home alliance co. Roy was my technician. He was amazing guy, he was reliable n know what he doing. He deserves 5 ***** plus . Thank you for your great work.

Date of experience: February 19, 2025

Reliable advice and excellent repairs. Technician was very knowledgeable and diligent. Fulfilled all promises.

Date of experience: January 07, 2025

I’ve been using 5 Star Appliance Repair for years and have always had a good experience. Everyone is courteous and professional and they thoroughly explain what the problem is and what the repair options are. I have nothing negative to report! The prices seem reasonable and I wouldn’t hesitate to continue using their services to repair my appliances in the future. Most recently, they replaced my oven’s igniters, after quickly diagnosing the issue.

Date of experience: June 21, 2024

I had to make a cancellation for a job and get it rebooked. This was done all swiftly by Beth over the phone. Many thanks for your prompt assistance.

Date of experience: January 02, 2025

Had a problem with my washer. The guy came out, determined needed a new pump. The pump was ordered, he came back to replace the pump. Ended up working my dryer also. Very easy, no problems with setting up scheduling.

Date of experience: November 15, 2024

Their customer service reps and schedulers on the phone were the worst. The gave us time windows for the service tech to arrive and they never did. Then when we called to check in and see if they were still coming they assured us the tech was just late only to learn he would never show. We waited at home on 3 separate days with no tech arrival.

Date of experience: November 21, 2024

Was quoted a price of $1289 to "Spark Module is malfunctioning and should be replaced maintenance re- wiring"

Called Viking who told me the cost would be $500.

Date of experience: October 29, 2024

Got a membership in 2023, was supposed to come with a free "air conditioner tune up." However, when we called for a very simple air conditioner service (the drain line needed to be cleared) they sent someone out who then told us this would cost $369. Not believing this was possible, since many places advertise this service for under $100, we called in. And they told us that thanks to our "membership" we didn't have to pay $99 for the tech to come out (no one charges that) AND we were getting a discount on a service that was usually $410.

After they left we called the company who had installed the unit on the roof 4 years ago. They came out (FOR FREE) cleared the line (FOR FREE) and told us that it was at MOST a $70 job since the drain line was so short.

DO NOT GET A MEMBERSHIP WITH THIS PLACE!!!

Date of experience: October 14, 2024

They did a good job scheduling the work. Jerry, the technician, did a good job fixing my refrigerator.

Date of experience: October 01, 2024

I manage several properties around LA and have the yearly membership with Home Alliance. This week alone they assisted with two separate properties across town from each other. By using these guys I know the service will be handled in a fast efficient manner with a call from the technician to explain the issue and provide a solution for the repair. Alex is always great and calls or texts me with necessary updates.

Date of experience: September 13, 2024