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We understand that emergencies can happen at any moment. That’s why we strive to provide the fastest service on the market.
How often should I replace my water filter?
The water filter inhibits scale formation and sediment build up. It also reduces chlorine, taste, and odor so your water and ice are clean and refreshing. Replace your water filter every year or every 750 gallons, whichever occurs first. Contact Home Alliance to schedule an appointment to do this for you.
I was calling to see if I'm still scheduled for a technician to come out today.
It looks like we're still scheduled for today between 3 and 7 PM. The technicians should be calling you half an hour before their arrival.
I had a plumber come out a couple weeks ago and indicate a new faucet. I'm just about to order a new faucet. Just wondering when is the earliest you guys could come out to install a kitchen faucet.
We can send someone out this Saturday between 10 AM to 1 PM. For the plumber to come out, we have a service call fee. That will be waived if you proceed with the repairs with us. Please keep your phone lines active since our technicians will call you 30 minutes before letting you know of their arrival.
Why do prices of similar appliances vary so much?
Retail prices for major household appliances have stayed flat over the past 15 years even though manufacturing costs and inflation have risen steadily during that time. Manufacturers today continue to offer low prices on their lower quality appliances and then offer their choice lines of appliances at a higher price point.
One of your installers is meeting me this morning, and the window is 11 AM to 2 PM. I wanted to double-check that you guys are on your way.
We have a 3-hour time frame because our technicians have previous jobs to tend to. We can give you a specific time on when they will get there, but they will give you a call when they are on their way.
Couldn't find the right question?
You can send your question to our support team. We'll get back to you as soon as possible