Use the sections below to find answer to frequently asked questions. You're also welcome to email us at support@homealliance.com
Home Alliance is the trusted resource linking homeowners with contractors near you. Our booking system links a partner network of professional contractors with homeowners searching for top quality reliable service providers. Together, we make up a community of expert contractors and homeowners that understand the value of good service and expert craftsmanship.
All of our Service Experts are licensed, bonded, insured, and are highly-trained professionals.
Yes, we provide warranty on installation and repairs. The warranty period depends on the type of work that has been done. For details, call us at (877) 777-0796
Prime membership members can schedule appointments the same day. Non-members will be scheduled for the first available time window.
After you place your order you will receive a confirmation email containing the tracking link. At anytime, you can follow this link and see updates of the order's status.
In order to give you a proper estimate and complete the job, you will need to be present at home at the time of appointment. Home Alliance gives you convenient time windows of three hours of your choice.
You can call us at (877) 777-0796 or email us at info@homealliance.com
Yes, all of our professionals are insured and licensed.
You can’t make it? No worries. Feel free to reschedule any booking by logging in or call us at (877) 777-0796
You can make an appointment at any time 24/7. You can choose a 3-hour time window for the day of the scheduled repair. Book online here or call us at (877) 777-0796
Cancel your job anytime by reaching out to us at (877) 777-0796
Your assigned Service Experts order the part themselves. As soon as parts arrived, we schedule the next appointment with you in order for Service Experts can come to install them.
We accept cash, all major credit and debit cards, and checks
You will not be charged in full until the job is complete. However if your job requires parts, you may be charged for the part upfront.
We don't charge for cancellations or reschedules. However we do urge to cancel at least 24 hours before the scheduled time to allow your Service Expert to adjust their schedule.
Home Alliance values your time, and we apologize for the lapse in service. We would gladly resend another Service Expert to fix the problem. Please contact us at (877) 777-0796
We're sorry that you're having a problem again. We would gladly resend a Service Expert to fix the problem at no charge. Please call us at (877) 777-0796