My pro never arrived
Home Alliance values your time, and we apologize for the lapse in service. We would gladly resend another Service Expert to fix the problem. Please contact us at (877) 777-0796
I missed a call from the technician, and he is coming over here. I texted him back, but I didn't know if I needed to talk to you.
Yes, I just informed them that you are home and waiting for the technician.
How do I know when is a good time to have my appliance fixed?
When you realize there is a malfunction, call a certified technician immediately. If you suspect there may be a problem, such as an appliance not working as it should, with diminished performance, it could need maintenance. You don’t have to wait until your appliance breaks before calling a repair company. It’s always best to get it checked out if you think there may be a problem, to avoid costly repairs and replacement down the road.
I think you said LG. Are you guys certified in LG washer/dryers? I have a dryer that runs hot even at medium temperatures. There's a vent at the back of the drum, and it is burnt slightly. I'm pretty sure that part is under warranty. But, also, it could be the exhaust pipe. It's 15 ft. long, and it might need to be cleared out.
This is Viking Repair Service, but yes, we also service LG appliances. If the unit is still under warranty, it could void the warranty if we work on it since we're not certified for LG appliances, only Viking. You can call the manufacturer to see if they can help you since it's still under warranty. If they can't help you, you can give us a callback.
I'm here in Scottsdale, and I have a Wolf microwave in my kitchen that's having problems. I want to replace it with another Wolf microwave.
I'm sorry, but we don't do repairs on microwaves. We also only do internal and mechanical repairs and no replacements.
I have an appointment today with a technician. I just wanted to see the ETA for him. Do you perhaps have a more specific time for the service?
The schedule is for 3 to 7 PM. The technician will be there closer to 4 and 5 PM. He will give you a call 30 minutes prior to let you know he's on his way.
Couldn't find the right question?
You can send your question to our support team. We'll get back to you as soon as possible