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We understand that emergencies can happen at any moment. That’s why we strive to provide the fastest service on the market.
Popular Questions
We've been trying to call you by telephone and sent you a message on your website. We're expecting your technician between 12 and 3 PM.
You're still on the list for the appointment today. We'll talk to our technician to call you for their estimated arrival time.
I have an appointment on Friday, and I need to change it to next week. What do you have available?
We can reschedule it for Monday between 10am and 1pm.
You guys cashed my check on the 28th of last month, and you guys were saying you are going to order the parts and show up by Wednesday. So what's going on right now?
Regarding the job, we have a note here that you were going to cancel, and here I do not see any payments. I don't think that we cashed the check. I can double-check on the accountant if you want. We will call you back once we get more details.
How To Select A Duct Cleaner
Can the company show proof of NADCA membership and certification? How long has the Home Alliance been in the HVAC system / Air Duct Cleaning business? Can the Home Alliance provide you with evidence of the current Worker’s Compensation and General Liability Insurance coverage? Can the Home Alliance assure you that their staff has had criminal background checks and pre-employment drug testing program? Does the Home Alliance possess the proper licenses and business registrations that are required by your city or state to perform the work they are proposing? Does the Home Alliance ensure that all of their field staff have OSHA 10 Hour Safety Training Certification? Can the Duct Cleaner provide you with 3 to 5 customer references with phone numbers for projects of similar size and scope of work which they provided service in the last year? Does the Home Alliance have written safety, respiratory, and confined space programs in addition to OSHA compliance reports? Will the Home Alliance provide you with a means to conduct a visual inspection at any time during the cleaning? (Mirror and flashlight, camera or other remote visual systems) Will the Home Alliance company actually do the work? (Some companies subcontract the work to independent contractors. You will want to apply these guidelines for subcontractors as well.)
I called you guys to help with my Thermador oven a couple weeks ago. I had a technician, Alex, and he took a look. I've been trying to reach him, but his phone keeps disconnecting. The issue was never fixed. There's still an error code in our oven.
We definitely can help you out. Unfortunately, Alex is out of state for a family emergency. We can send a technician for tomorrow between 2 and 5 PM if you want. We won't charge you for a visit, of course. Our technicians will call you 30 minutes before letting you know their arrival.
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