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We understand that emergencies can happen at any moment. That’s why we strive to provide the fastest service on the market.
I have an appointment today with a technician. I just wanted to see the ETA for him. Do you perhaps have a more specific time for the service?
The schedule is for 3 to 7 PM. The technician will be there closer to 4 and 5 PM. He will give you a call 30 minutes prior to let you know he's on his way.
Why isn’t my new fridge cold?
After being plugged in, it can take 12 to 24 hours for your refrigerator and freezer to reach the desired temperatures.
How soon can I schedule a technician?
In many cases, we can be at your doorstep today. The technology behind our platform allows us to quickly find a trusted Home Alliance technician in your area and match them to your job. We often respond faster than our competitors. If you do not need a same-day appointment, we can schedule an appointment for a time that is most convenient to you. Scheduling ultimately depends on our technicians' availability and on your desired appointment time
I have spoken to somebody earlier; I'm going to have a service around 1pm through 4pm. By accident, I told my refrigerator was GE, and it is actually Whirlpool. Does that make a difference?
No, it's fine. We will just go ahead and change it here to Whirlpool.
I was expecting your technician between 9 to 12 today. I've been home because of this appointment. The unit is currently working, but the purpose of someone coming out is to figure out why it's not working when it is not. I need a lasting solution, not a temporary one, just by switching the circuit breaker. I feel like I don't need to pay a service fee since it's a problem that hasn't been resolved yet.
Yeah, we just called my guy to find out where he is now. He said he won't be able to do it today, but he could do it tomorrow. Our technician has some emergency and didn't let us know so we can find a different person. You don't need to pay a service call fee if there's a problem with the part we install since our warranty is up to 10 years.
Couldn't find the right question?
You can send your question to our support team. We'll get back to you as soon as possible