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I have a technician that gave a 1 to 4 PM window. It's now 5:35 PM, and he's not here. We've been texting, and he called me at 3 o'clock to say he's in 45 minutes. That was 2 and a half hours ago. I have to be somewhere, so I had to cut my day short by coming here at 1 PM.

I'm so sorry to hear that. I'll check with the technician regarding; maybe he has an emergency. But don't worry, I'll let the manager call him so the technician will call you.
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