Question

I have an appointment between 1pm and 4pm and nobody has called me yet. Are they running late? Are they going to be able to get here today?

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Answer

I will inform the technician which is Sergei, where he is located right now, so I will give him a call for his ETA. Actually, it is still in the scheduled appointment, and there is no note for rescheduling. I'll let him give you a call then.

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