I have an appointment for a new unit this Friday between 8am to 10pm. The technician told me that you need roof access in order to install the new unit, and I just contacted my HOA; they requested for a certificate of insurance to prove about general liability. So I'm wondering if you could provide that to me in order for me to complete the new installation. The community manager just let me know that because it requires roof access, it needs to have Water Stone, which is the community name, listed as additional insured on the certificate of insurance. How do I obtain that?
Okay, I got it, and I will pass this to my manager. Our manager will contact you or give you a call.
How do I make an appointment for appliance repair?
If you’d like to schedule a service appointment, contact us, and we’ll find a time to come out that is most convenient for you. If you have any questions about our services, we encourage you to call us today.
I want to know how much it is to diagnose an issue with my refrigerator? It's not turning on. I think it might be the relay, but I'm not sure. I don't want to spend a lot of money. I want to know what's wrong with it first before I decide to replace it with a new one or get it repaired.
For our technician to come out, our service call fee, and that will be waived if you proceed with the repairs. Our protocol is we need to set you up for an appointment so that our technician can check it for you to know what other problems your appliance has.
What Heaters Are Safe to Leave on Overnight?
Some space heaters, such as those that use oil, ceramic, or infrared elements, can be safe to leave on overnight. But you should turn off vented propane and electric space heaters before sleep. If you choose to keep your heater running overnight, try placing it away from any furniture or curtains in the room.
We were expecting a technician to go back today to finish the job. Can I have the status if they're going back or not?
I currently can't see an appointment for today on your account, but I'll let the technician know and give you a call.
I had an air condition repair that was supposed to come out to my shop today, and I was just wondering if that is still happening. Last week when I called to set an appointment, and I told them Monday was my only time available, and they told me it would be good for today.
We tried to call you to move it to Wednesday, but your voicemail wasn't set up today. We will check if there is anything today.
Couldn't find the right question?
You can send your question to our support team. We'll get back to you as soon as possible