I'm returning your call about a clogged sink. You said the plumber couldn't come because his vehicle broke.
Yeah. Regarding the voicemail we left, is it okay to reschedule your appointment today from noon to 3 PM or tomorrow. Keep your phone lines active since our technicians will call you 30 minutes before arrival.
I have someone coming to my house, and I won't be home in time for them to get there. What do I do? Can I do it for next week? Probably Tuesday.
We can reschedule an appointment if you want. We can do Tuesday, at the same time from 3 to 6 PM. We'll inform the technician about the reschedule.
I had an appointment from 9am to 12pm today, and I haven't received a call from the technician yet.
Yes, you still have an appointment from 9am to 12pm. I think the technician might be running late, but he will still be coming. Just wait for the technician's call, and I'll have him call you back with his estimated time of arrival.
I had you guys come out to service my AC last week, which you did. And I was billed and paid. Can you send me a written analysis and estimate of my AC? He told me verbally, and apparently, the last company put the wrong size, so I'd want him to put it in writing so I can get my money back.
This is Jamie, right? No problem. Give me a few minutes, and we'll send the written statement to your email.
How do you reset an engine immobilizer?
If your car's immobilizer is triggered, don't panic. To reset it, hold down the panic button for five seconds. Then press the lock button twice and wait ten meters away from the car for ten minutes.
I've got an appointment between 4 PM, and he's getting late.
It's still a quarter past 4 PM. There's a 3-hour window of 4 to 7 PM for the technician to come. He might be stuck at his previous job, but we will give the technician a call to know his ETA.
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