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Popular Questions
How can I decide if my appliance is worth repairing?
You can rely on your Home Alliance technician to provide their honest professional opinion as to the wisdom of repairing versus replacing your aging or severely damaged appliance. They will give you an estimate for the repair as well as their opinion on the overall condition of the appliance and how much longer you can expect it to last if you make the repair. This will help you make an informed decision about getting your appliance repair
How do I know the repair technician I choose is reputable?
Any technician you hire should be able to boast the proper licenses and insurance, but in addition to that, you want someone who will show up on time when they say they will, have the necessary parts on hand to minimize wait time, perform the job quickly and efficiently and leave your home neat and tidy. Look for someone who respects your time and will act with integrity and timeliness. Check out reviews on the company and get word of mouth recommendations to ensure you’re hiring someone who’s highly regarded in the community. Look for a company that offers a good warranty on quality parts and appliances
Common Air Duct Cleaning Terms
Access: The ability to gain entry to the interior of the air duct or HVAC component. Access Door: Fabricated metal barrier (hatch) by which a service opening is accessed or closed. Adhered Substance: A material, such as mastic, that is not removable by direct contact vacuuming. ACGIH: American Conference of Governmental Industrial Hygienists. Adhered Particulate: Any material not intended or designed to be present in an HVAC system, and which must be dislodged in order to be removed. Aerosols: Solid or liquid airborne particles. AIHA: American Industrial Hygiene Association. Air Duct: A passageway for distribution and extraction of air, excluding plenums not installed in accordance with SMACNA Standards (See ASHRAE Terminology of Heating, Ventilation, Air Conditioning & Refrigeration, 1991). Air Duct Covering: Materials such as insulation and banding used to cover the external surface of a duct. Air Duct Lining: Generally refers to fiberglass or other matting affixed to the interior surfaces of the air ducts for thermal insulation and noise attenuation. Air Filtration Device (AFD): A portable or transportable, self-contained blower assembly designed to move a defined volume of air equipped with one or more stages of particulate filtration. Depending on the mode of use, an AFD that filters (usually HEPA) and re-circulates air is referred to as an "air scrubber." One that filters air and creates negative pressure is referred to as a "negative air machine." Air-handling Unit (AHU): A packaged assembly, usually connected to ductwork, that moves air and may also clean and condition the air. Coils: Devices inside an HVAC system that temper and/or dehumidify the air handled by the HVAC system. These include heat exchangers with or without extended surfaces through which water, ethylene glycol solution, brine, volatile refrigerant, or steam is circulated for the purpose of total cooling (sensible cooling plus latent cooling) or sensible heating of a forced-circulation air stream. Collection Device: A HEPA-filtered machine designed primarily to collect debris, filter particulate and discharge air back to the indoor environment, or a fan driven non-HEPA-filtered machine that is designed to collect debris, and then filter particulate while discharging the air outside the building envelope. Ductwork: A system of passageways for distribution and extraction of air, excluding plenums not installed in accordance with SMACNA Standards. EPA: United States Environmental Protection Agency Duct Access Door: Fabricated metal barrier (hatch) by which a service opening is accessed or closed. HEPA: High Efficiency Particulate Air. To be called a true HEPA filter, or certified HEPA filter the filter must have a documented filtration efficiency of 99.97% at 0.3 micron-sized particles. HVAC System: The heating, ventilation, and air conditioning (HVAC) system includes any interior surface of the facility's air distribution system for conditioned spaces and/or occupied zones. This includes the entire heating, air-conditioning, and ventilation system from the points where the air enters the system to the points where the air is discharged from the system. IAQA: Indoor Air Quality Association Mold Contaminated: The presence of indoor mold growth and/or mold spores, whose identity, location and amplification are not reflective of a normal fungal ecology for an indoor environment, and which may produce adverse health effects and cause damage to materials, and adversely affect the operation or function of building systems. Porous HVAC System Surface: Any surface of the HVAC system in contact with the air stream that is capable of penetration by either water or air. Examples include fiberglass duct liner, fiber glass duct board, wood, and concrete. Thermal Acoustic Materials: HVAC insulation materials designed for sound and temperature control. UL: Underwriters Laboratories, Inc. Vacuum Collection Equipment: See "Collection Device." Visibly Clean: A condition in which the interior surfaces of the HVAC system are free of non-adhered substances and debris. Visual Inspection: Visual examination with the naked eye of the cleanliness of the HVAC system Wet Process Cleaning: Any method of mechanical cleaning of HVAC components that utilizes water and/or liquid chemicals as part of the process (i.e. power washing, steam cleaning, hand washing).
Why does my fridge keep freezing up?
It may be caused by a problem in air circulation system blockage.
I have an appointment sometime between 11 AM and 2 PM today. I'm just touching base on that to see if we can get a more accurate time for that. Is there a better way to estimate when the technician will arrive?
I've talked to your technician, Paul. He is just dropping by to get some parts, and he told me he should be there by 1:15 PM. He will give you a call once he is in the area.
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