Home Alliance Prime Membership Terms & Conditions

1. GENERAL

The loyalty program for Home Alliance is the Prime Membership Program (hereinafter, the ‘Membership Program’ or ‘Program’).

The Membership Program operates under the terms and conditions set out below unless otherwise expressly stated (‘Program Rules’). The Program Rules govern Home Alliance (the ‘Company’) and its “Affiliates” — including our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers — in their relationship with members of the Membership Program (collectively, ‘Prime Membership Program Members’, and individually, a ‘Program Member’, ‘Member’, or ‘you’), including how Members manage their account, schedule appointments, program tiers and tier benefits, as well as relationships with third-party programs that have a business relationship with the Membership Program.

Our Prime Membership plan is a monthly subscription that allows Members to save on waived service call fees, extends warranties on particular services, and provides discounts and exclusive benefits to home services within the Member’s location. The membership can be transferred to another person or another address within the areas we serve. By purchasing membership, Members agree to pay a monthly fee on the date of renewal.

By opening a Prime Membership account (‘Account’ or ‘Membership Account’) to receive the benefits of the Membership Program, you agree that:

• You have read and accepted the Membership Terms and Conditions and have read the Website Terms of Use, which are incorporated by reference herein;
• You consent to the collection, use, and disclosure of your personal data by the Membership Program, Partner Programs, and their authorized third-party agents and licensees in accordance with the Company’s Privacy Statement; and
• The Membership Terms and Conditions shall supersede and replace all prior agreements, promises, and understandings, oral or written, between the Company and the Member regarding the Membership Program.

All Member Program benefits, discounts, offers, and services are subject to availability and may be changed by the Company at any time without notice. The Company may terminate the Membership Program, in whole or in part, with three (3) months’ advance notice to all active Members, or with less than three months’ notice in any jurisdiction if required to do so by applicable law. At the Company’s sole discretion, the Company may substitute a similar program for the Membership Program at any time, immediately upon notice to active Members. If the Program is terminated, all unused benefits will be forfeited without any obligation or liability, and no benefit claims will be honored after the conclusion of the notice period.

Except as otherwise expressly prohibited or limited by applicable laws, the Company may at any time amend, modify, or supplement these Program Rules, the structure of benefits, and tiers, with or without notice. Members are responsible for remaining knowledgeable of the Program Rules and any Program Rule Changes. Continued participation in the Program constitutes acceptance of any such Program Rule Changes.

2. BECOMING A MEMBER OF THE PROGRAM AND CREATING AN ACCOUNT

2.1 Eligibility

Membership in the Membership Program is available to any individual who: (a) possesses the legal authority to agree to the Program Rules; (b) resides in a jurisdiction that legally permits participation in the Membership Program; (c) provides valid and accurate personal information when enrolling; (d) is not already a member of the Membership Program (i.e., does not already have a Membership Account); and (e) has not previously been terminated from the Membership Program.

2.1.a Members are responsible for reading and understanding the Membership Program Rules, Account statements, and other communications from the Company. If a Member has any questions, they should contact our Concierge Service at (855) 900-0094 or membership@homealliance.com.

2.1.b Members are responsible for reading the Company’s Privacy Statement in order to understand how the Company collects, uses, and discloses Member data.

2.2 Location of the Membership

Prime Membership is available in locations across the US as outlined on the Home Alliance website. Virtual Assistance services are available nationwide and in all English-speaking markets globally.

2.3 Benefits of Membership

The Membership Program offers three (3) tiers of membership: Essential, Value, and Preferred. Each tier is designed to provide increasing levels of coverage, service benefits, and financial protection. The complete benefit comparison is set forth in the table below:

Essential Membership

• 3-year service warranty on all covered services
• (1) Remote Annual Inspection
• 1st AC filter free
• Home Alliance Expert access at $29/session (Free Coupon Voucher provided after first 30 days)
• $10,000 Home Alliance Guarantee
• Standard scheduling response time
• Service call fees at Pay-Per-Visit ($75–$150)
• Regular Business Hours phone support
• Minor repairs billed Pay-Per-Service
• No service labor discount
• Annual value: 1st Year Free ($228 Total Savings or $19/mo Total Savings)

Value Membership

• All Essential benefits, plus:
• 5-year service warranty on all covered services
• (1) Annual Home Safety Check
• 1 AC filter per year – up to 2 systems
• 2 Home Alliance Expert sessions included; additional sessions at $29 each
• $50,000 Home Alliance Guarantee
• 48-Hour Priority response time
• FREE service calls (save $75–$150 per visit)
• Extended Phone/Chat support
• Minor repairs billed Pay-Per-Service
• 5% off labor on all services
• Annual value: Breaks even at 2–3 services

Preferred Membership

• All Value benefits, plus:
• 10-year service warranty on all covered services
• (1) Annual Home Safety Check & (1) Pre-Season HVAC Tune-Up
• 2 AC filters per year – up to 4 systems
• Unlimited Home Alliance Expert sessions
• $100,000 Home Alliance Guarantee
• 24-Hour Priority response time
• FREE service calls (save $75–$150 per visit)
• Dedicated Support Line
• FREE minor repairs under $150
• 10% off labor on all services
• Annual value: $450–$800+ in included benefits

Service Discount

Value members receive 5% off labor on all services. Preferred members receive 10% off labor on all services. Discounts are automatically applied at the time of booking. Essential members do not receive a labor discount.

Service Call Fees

Essential members are charged service call fees on a Pay-Per-Visit basis ($75–$150 per visit). Value and Preferred members receive FREE service calls, saving $75–$150 per visit.

Warranty on Services

All Home Alliance members receive an extended service warranty covering workmanship and parts used in all services provided:

• Essential: 3-year service warranty
• Value: 5-year service warranty
• Preferred: 10-year service warranty

The warranty covers defects in materials or workmanship within the applicable warranty period from the date of service. Exclusions include: normal wear and tear, accidental damage, misuse, damages caused by third-party or unauthorized repairs, and acts of nature. The warranty is void if services are performed by non-Home Alliance technicians during the warranty period. Warranty is voided if membership is cancelled.

Home Alliance Guarantee

Each membership tier includes a Home Alliance Guarantee providing financial protection in case of service-related issues or damages caused by Home Alliance technicians:

• Essential: $10,000 Guarantee
• Value: $50,000 Guarantee
• Preferred: $100,000 Guarantee

The Guarantee covers labor and material costs associated with property damage or faulty service. Exclusions include: pre-existing conditions, damage from third-party work, intentional misuse, natural disasters, and issues unrelated to Home Alliance services. All Guarantee claims must be submitted within thirty (30) days of the occurrence. Guarantee is voided when membership is cancelled.

Home Alliance Expert Sessions

The Home Alliance Expert benefit provides Members with access to professional home advisory sessions to assist with service planning, preventive maintenance guidance, and home improvement consultations. Session terms by tier are as follows:

• Essential: $29 per session. After the first 30 days of membership, a Free Coupon Voucher is provided for one complimentary session.
• Value: 2 sessions included per membership year. Additional sessions are available at $29 each.
• Preferred: Unlimited sessions included at no additional cost.

Home Alliance Expert sessions are subject to availability. Sessions must be used within the active membership year and do not roll over. Unused included sessions expire at the end of the membership year.

Annual Inspections and AC Filter Benefit

Essential members receive one (1) Remote Annual Inspection per year. Value members receive one (1) Annual Home Safety Check. Preferred members receive one (1) Annual Home Safety Check and one (1) Pre-Season HVAC Tune-Up per year.

Essential members receive their first AC filter free. Value members receive one AC filter replacement per year for up to two (2) systems. Preferred members receive two AC filter replacements per year for up to four (4) systems. The AC filter benefit is subject to standard filter sizes and system compatibility.

Minor Repairs

Essential and Value members are billed for minor repairs on a Pay-Per-Service basis. Preferred members receive minor repairs under $150 at no additional charge. Minor repairs exceeding $150 are billed at standard service rates for all tiers.

Response Time

Essential members receive Standard Scheduling for service appointments. Value members receive 48-Hour Priority scheduling. Preferred members receive 24-Hour Priority scheduling. Response times are subject to technician availability in the Member’s area.

Support Access

Essential members have access to phone support during regular business hours. Value members have access to Extended Phone/Chat support. Preferred members have access to a Dedicated Support Line. All tiers may contact support at 855-946-3605 or membership@homealliance.com.

2.3.a Transferring Benefits to Accounts of Family or Friends

There are limited exceptions to the restriction on the transfer of a Member’s benefits to the accounts of friends or family, provided both Accounts are in good standing.

i. Death. In the event of a Member’s death, the Company may, in its sole discretion, allow unredeemed benefits from the deceased Member’s Account to be transferred to a family member or a friend who is an active Member, upon the Company’s receipt and review of all requested documentation.

ii. Divorce. In the event of a Member’s adjudicated divorce settlement, the Company may, in its sole discretion, allow unredeemed benefits to be transferred from one Member’s Account to another, upon receipt and review of all requested legal documentation directing such transfer.

iii. Members are prohibited from bartering or selling benefits for cash.

iv. Any benefits which the Membership Program deems to have been transferred in violation of these Program Terms and Conditions may be confiscated.

2.4 Conditions of Enrollment

2.4.a Completing the Registration Process. An individual may apply to enroll in the Membership Program by fully and accurately completing the registration steps on the Membership website, app, through participating technicians, our call center agents, or through other enrollment channels. The Company may deny membership to any applicant in its sole discretion and without written notice.

2.4.b Individual Membership. Only individuals are eligible for the Membership Program, though each individual may maintain several membership accounts used for various properties.

2.4.c Types and Costs of Membership. The current monthly membership pricing is as follows:

The Essential membership is offered free for the first year. After the first year, the Essential plan automatically renews at $19.95/month or $199.95/year unless cancelled. Members will be invoiced on a monthly or annual basis, depending on the plan selected, on their enrollment date, as per the credit card saved on file. If a payment is declined, an automatic email will be sent to the Member to update payment information. If payment is not updated within 7 business days, the account will be automatically suspended. Payments are non-refundable. However, Members may cancel their subscription at any time.

2.4.d Duplicate Accounts. A Member may sign up more than once to the Program using different email addresses.

2.4.e Special Membership Conditions. A Membership is specific to one person and can be used at the respective registered location. Location services may vary based on trade availability in that area.

2.4.f A Member must be 18 years of age or older to participate in the Membership Program.

2.5 Information Collection

2.5.a Personal Profile. Information provided by a Member will be maintained in a personal profile within the Membership Account. All information provided must be valid, accurate, and kept current.

i. A Member may change their address by updating their profile on the Program’s website or by contacting our Concierge Service. In certain instances, address changes may require supporting legal documentation.

ii. Name changes to a Membership Account must include supporting legal documentation, signature, and date.

iii. Credit card information included in a Member’s profile will be used by our payment system for membership fees and technician costs. A Member may update their credit card authorization by changing their information in their online profile or by contacting our Concierge Service. A Member must notify the Company if the authorized credit card is lost, stolen, invalidated, or expired.

2.5.b Use of Information Collected. The information a Member provides is processed in accordance with the Company’s Privacy Statement. The Program will only disclose Member information for the following purposes: (1) to service the Membership Account; (2) to assess a Member’s entitlement to benefits; (3) to collect and process Member charges; (4) to offer a Member additional products and services; (5) to send periodic satisfaction or market research surveys; and/or (6) to offer a Member products or services from select reputable companies with whom the Program has a strategic relationship.

2.6 Membership Communication

2.6.a New Members will receive Membership Program communications upon enrollment.

2.6.b All Membership Program communications will be sent to a Member’s mailing address or email address currently on file. Communications delivered to the email address on file will be deemed received one (1) business day after sending; communications to a mailing address will be deemed received five (5) business days after sending. Members must keep their contact information current.

2.6.c Members will receive regular account reports by email, provided there has been a transaction on the Account since the last report and the Member has provided appropriate permission.

2.6.d The Company may also send Members promotions, offers, and other communications from time to time. Members may update their communication preferences at any time via their online profile or by contacting our Member Concierge.

2.6.e Any time a Member contacts our Member Concierge, the Company may ask security questions to verify the Member’s identity. Member Support may monitor or record telephone calls to improve the quality of service.

2.6.f A Member can review their account information and transaction history and update personal details and preferences via their online profile. A username and password are required to access the website.

3. MEMBERSHIP EXPIRATION, RENEWAL, AND TERMINATION

3.1 Automatic Renewal

The Membership will automatically renew at the end of each term for another term of one (1) month or one (1) year, depending on the payment option selected during the initial sign-up process, unless you opt out by contacting us at membership@homealliance.com. To avoid being charged for the next term, Members must contact the Membership Concierge within three (3) working days prior to the end of the relevant term. Essential members transitioning from their free first year will be notified in advance of the upcoming renewal charge.

3.2 Canceling or Suspending Membership Accounts

3.2.a Canceling by Member. A Member may cancel their membership at any time by sending written notice to the Membership Concierge, calling 855-946-3605, or emailing membership@homealliance.com. All unredeemed benefits will be forfeited immediately and may not be reinstated or transferred.

3.2.b Canceling or Suspending by the Company. The Company may suspend Program benefits, suspend Membership Status, or cancel a Member’s Account at any time with immediate effect and without written notice, for any reason in the Company’s sole discretion, including if the Company believes the Member has:

• Acted in a manner inconsistent with applicable laws, regulations, or ordinances;
• Failed to pay a bill when due to the Company or a participating technician, or failed to fulfill a financial obligation to the Company;
• Acted in an inappropriate, fraudulent, abusive, or hostile manner;
• Breached or violated any of these Program Rules or the Website Terms of Use;
• Fraudulently claimed eligibility to earn or use benefits; or
• Engaged in any misconduct or wrongdoing in connection with the Program.

3.2.c Effect of Membership Cancellation.

i. The Program, benefits, discounts, and other related benefits and services are the sole property of the Company and are not the property of Members. On cancellation of membership for any reason, all unredeemed benefits, discounts, and other related benefits will be forfeited. Benefits have no cash value and the Company will not compensate or pay cash for any forfeited or unused benefits.

ii. If the Company cancels a Member’s Account for any reason, the Member may not reapply for membership except in very limited circumstances at the Company’s sole discretion. Any unauthorized Account opened following cancellation and any benefits earned in that Account will be forfeited upon discovery.

iii. If a Member voluntarily cancels their Account, the Member may reapply at a later date, but no previously forfeited or expired benefits will be reinstated.

3.2.d Modification of Program. Except as otherwise prohibited or limited by applicable laws, the Company has the right to change, limit, modify, or cancel the Program Rules and benefits, with or without notice.

3.2.e Termination of Program. The Company may terminate the Program with three (3) months’ advance notice to all active Members. If the Program is terminated, all unredeemed benefits will be forfeited without any obligation or liability, and no claims will be honored after the conclusion of the notice period.

3.2.f Benefits Subject to Availability and Modification. All Program benefits, discounts, offers, and services are subject to availability and may be changed at any time without notice.

3.3 Refund Policy

3.3.a No Refunds — General Rule. All membership fees paid to Home Alliance are strictly non-refundable. By enrolling in the Membership Program and authorizing payment, Members expressly acknowledge and agree that no refunds, credits, or prorations will be issued for any reason, including but not limited to: early cancellation prior to the end of a billing period; failure to use membership benefits or services; dissatisfaction with the Program or its services; changes to Program tiers, benefits, or pricing; relocation outside of a serviceable area; or any other voluntary or involuntary termination of membership.

3.3.b No Prorations. Membership fees are charged in full at the start of each billing period (monthly or annual). Cancellations submitted at any point during an active billing period will take effect at the end of that period. No partial-period refunds or prorated credits will be issued under any circumstances.

3.3.c Annual Plans. Members who purchase an annual membership plan acknowledge that the full annual fee is charged upfront and is non-refundable in full or in part, regardless of when during the annual term the membership is cancelled or terminated.

3.3.d Essential Free-Year Transition. The Essential membership is provided free of charge for the first year. Upon automatic renewal at the end of the free year, the Member will be charged the then-current monthly or annual rate. If a Member does not wish to be charged, they must cancel before the renewal date in accordance with Section 3.1. Charges processed after the renewal date are non-refundable.

3.3.e Unauthorized Charges. If a Member believes they have been charged in error or without authorization, they must notify Home Alliance in writing within thirty (30) days of the charge date by contacting membership@homealliance.com or calling 855-946-3605. The Company will investigate and, if an error is confirmed, issue a correction. Claims submitted beyond the 30-day window will not be considered.

3.3.f Company-Initiated Cancellations. In the event the Company cancels a Member’s Account pursuant to Section 3.2.b due to violations of Program Rules, fraud, or misconduct, no refund will be issued for any unused portion of the membership term. In the sole event that the Company terminates the Program in its entirety pursuant to Section 3.2.e, the Company may, in its sole discretion, issue a prorated refund for prepaid annual fees covering the remaining unused months beyond the advance notice period, but is not obligated to do so.

3.3.g Chargebacks. Members agree not to initiate chargebacks or payment disputes with their financial institution for membership fees that were validly charged under these Terms and Conditions. Any chargeback initiated in violation of this policy may result in immediate suspension or permanent termination of the Member’s Account, forfeiture of all benefits, and the Member may be held liable for any associated chargeback fees incurred by the Company.

3.3.h California Consumer Rights. Notwithstanding the foregoing, nothing in this Refund Policy is intended to limit any rights afforded to Members under applicable California consumer protection laws, including the California Automatic Renewal Law (California Business and Professions Code §17600 et seq.). Members who enrolled through an automatic renewal offer and were not provided the required disclosures at the time of enrollment may be entitled to a full refund of any charges billed. To exercise any such right, Members must contact Home Alliance in writing at membership@homealliance.com within the applicable statutory period.

4. ADDITIONAL TERMS OF PARTICIPATION

4.1 Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the service will be accurate or reliable.

The service and all products and services delivered through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Home Alliance, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or any products procured using the service.

4.2 Indemnification

You agree to indemnify, defend, and hold harmless Home Alliance and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

4.3 Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

4.4 Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

4.5 Location of Services and Governing Law

Home Alliance Prime Membership services under these Terms of Service are available across the United States as outlined on the Home Alliance website.

These Terms and Conditions, and any separate agreements whereby we provide you with services, shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of California.

5. CONTACT US

To resolve a complaint regarding the Program, or to receive further information regarding your membership or these Terms and Conditions, please contact us at:

Phone: 855-946-3605
Email: membership@homealliance.com
Website: homealliance.com

Our Membership Concierge is available during business hours to assist with all membership inquiries, account updates, benefit questions, and cancellation requests.