Home Alliance Prime Membership Terms & Conditions

Last updated October 16th, 2023

1 GENERAL

Effective (insert date), the loyalty program for Home Alliance is Prime Membership Program (hereinafter, the ‘Membership Program’, ‘Program’).

The Membership Program operates under the terms and conditions as set out below unless otherwise expressly stated (‘Program Rules’). The Program Rules governs Home Alliance (the ‘Company’) and its “Affiliates” including our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers relationship with members of the Membership Program (collectively, ‘Prime Membership Program Members’, and individually, a ‘Program Member’, ‘Member’, or ‘you’), including how Members manage their account, schedule appointments, program tiers and its tier benefits, as well as with third party programs which have a business relationship with the Membership Program.

Our Prime Membership plan is an annual subscription that allows its members to save on waived service call fees. It extends warranties on particular services, and provides discounts and coupons to home services in the members’ location. The membership can be transferred to another person or another address within the areas we serve. By purchasing membership online members agree to pay an annual fee on the date of renewal.

By opening a Prime Membership account (‘Account’ or ‘Membership Account’) to receive benefits of the Membership Program, you agree that:

• -You have read and accepted the Membership Terms and Conditions; and you have read the Website Terms of Use which are incorporated by reference herein; and
• -You consent to the collection, use, and disclosure of your personal data by the Membership Program, Partner Programs, and their authorized third party agents and licensees in accordance with the Company’s Privacy Statement.
• -The Membership Terms and Conditions shall supersede and replace all prior agreements, promises and understandings, oral or written, between the Company and the Member regarding the Membership Program covered hereby.

All Member Program benefits, discounts, offers, awards and services are subject to availability and may be changed by the company at any time without notice. The Company may terminate the Membership Program, in whole or in part, with three (3) months' advance notice to all active Members and with less than three months' notice in any jurisdiction if required to do so by applicable law. At the Company’s sole discretion, the Company may choose to substitute a similar program for the Membership Program at any time immediately upon notice to active Members. If the Program is terminated, all unused benefits will be forfeited without any obligation or liability, and no benefit claims will be honored after the conclusion of the notice period.

Except as otherwise expressly prohibited or limited by applicable laws, Company may at any time amend, modify or supplement these Program Rules, the structure of benefits and tiers(as defined below), with or without notice, even though such changes may affect the value of these benefits, or the ability to obtain certain benefits(collectively ‘Program Rule Changes’). ‘Benefits’ means any and all values associated with the respective membership tier earned by Members in connection with the Membership Program. Members are responsible for remaining knowledgeable of the Program Rules and any Program Rule Changes. Your continued participation in the Program will constitute your acceptance of any such Program Rule Changes.

2 BECOMING A MEMBER OF THE PROGRAM AND CREATING AN ACCOUNT

2.1 Eligibility

Membership in the Membership Program is available to any individual who: (a) possesses the legal authority to agree to the Program Rules; (b) resides in a jurisdiction which legally permits participation in the Membership Program; (c) provides valid and accurate personal information when enrolling in the Membership Program; (d) is not already a member of the Membership Program (i.e., does not already have a Membership Account); and (e) has not previously been terminated from the Membership Program.

• 2.1.a Members are responsible for reading and understanding the Membership Program Rules, Account statements, and other communications from the Company about the Membership Program in order to understand their rights, responsibilities, and status in the Membership Program. If a Member has any questions about the Membership Program or these Program Rules, the Member should contact our Concierge Service ((855) 946-3605 or email membership@homealliance.com).
• 2.1.b Members are responsible for reading the Company’s Privacy Statement (link to Privacy Statement) in order to understand how the Company collects, uses, and discloses a Member’s data.

2.2 Location of the Membership

A list of locations for which Prime Membership is available is listed below.

*Prime Lite is available for all areas in the US incl. Hawaii and Alaska.

2.3 Benefits of Membership

• i. Number of Trades. A trade is defined as one of the service areas currently covered in the Company's portfolio. To review the current services as per Company's website. The number of trades included in the Membership depend on the tier joined by the Member.
• ii. Annual Cost. Prime Network Membership provides Service for 1 (one) year starting the day of enrollment by paying the fee listed above.
• iii. Free Service Call Fee. A Member will receive a free service call visit by the Company’s technician to identify and diagnose the issue. All subsequent visits relating to the issue will be invoiced to the Member by the technician.
• iv. 10% Discount. A Member will receive monthly coupons with a discount to the included trades in the membership selected. A Member must sign up for promotional emails in order to receive these offers.
• v. Virtual Assistance. Members have unlimited access to our virtual assistant. Every initial consultation with the virtual assistant is complimentary. For every following appointment in regards to the initial repair costs USD 45. This fee might be waved during promotions and with certain discounts provided to each member by email.
  • Our professional technicians provide technical consultations over the phone for the following services: Repair and maintenance for appliances, including stoves, dryers, washers, dishwashers, ovens, ranges, refrigerators, icemakers, wine coolers, microwaves, and mixers. Plumbing services, including drain cleaning, repairs and installations of sewers, filtration systems, water leaks detection, and etc.
  • Non members will also have access to the usage of the Virtual Assistant. However, they will be charged a call fee per service. The fees for service calls are $45 for any calls up to 15 minutes with additional $3 per minute for any calls over 15 minutes. For any cases where a customer doesn’t show up at a meeting or cancels it any time earlier than 1 hour before the scheduled time, there will be a $15 fee charge.
• vi. Free Annual AC Inspection. A Member will have one free annual inspection on their AC at the time of their choosing. There are no blackout dates. The responsible technician will provide the Member with the next available appointment. If a need for repair etc. arises in the inspection, the fee for that repair will be invoiced to the Member.
• vii. VIP Concierge. As a Member you get access to the Company’s Membership Concierge. The Concierge team consists of dedicated staff members who are solely responsible for the caretaking of the Member. They have access to special offers and are authorized to give the Member a superior experience.
• Viii. Priority bookings. A Member will be prioritized over other customers of the Company and receive access to a wider range of booking windows. Bookings can be made online or with the Membership Concierge.

2.3.a Transferring benefits to Accounts of Family or Friends. There are limited exceptions to the restriction on the transfer of a Member’s benefits to the accounts of friends or family, provided both Accounts are in good standing.

• i. Death. In the event of a Member’s death, the Company may, in its sole discretion, allow unredeemed benefits from the deceased Member’s Account to be transferred to a family member or a friend who is an active Member upon the Company’s receipt and review of all requested documentation and communications.
• ii. Divorce. In the event of a Member’s adjudicated divorce settlement, the Company may, in its sole discretion, allow unredeemed benefits to be transferred from one Member’s Account to another Member’s Account upon the Company’s receipt and review of all requested documentation and communications including, without limitation, legal documents directing such a transfer of benefits.
• iii. Members are prohibited from bartering or selling benefits for cash.
• iv. Any benefits which the Membership Program deems in its sole discretion to have been transferred in violation of the Program Terms and Conditions may be confiscated.

2.4 Conditions of Enrollment

• 2.4.a Completing the Registration Process An individual may apply to enroll in the Membership Program by fully and accurately completing the registration steps on the Membership website, app, through participating technicians, our call center agents or through other enrollment channels. The Company may deny membership in the Program to any applicant in its sole discretion and without written notice
• 2.4.b Individual Membership Only individuals are eligible for the Membership Program, though each individual may maintain several membership accounts used for various properties.
• 2.4.c Types and Costs of Membership

Prime

Lite*

Prime

Standard

Prime Silver

Prime Gold

Prime

Platinum

$59

$99

$129

$149

$159
• Members will be invoiced once a year on their enrollment day as per credit card safed on file. If a payment is declined, an automatic email will be sent to the Member to update the payment information. If payment is not updated within 7 business days, the account will be automatically suspended.
• 2.4.d Duplicate Accounts
• A Member may sign up more than once to the Program using different email addresses if the Membership applies to various properties.
• 2.4.e Special Membership Conditions
• i. A Membership is specific to one person and can be used at the respective location where the member is registered. Location services may vary based on the trades availability in that area.
• 2.4.f A Member must be 18 years of age or older in order to participate in the Membership Program.

2.5. Information Collection

• 2.5.a Personal Profile

  Information provided by a Member will be maintained in a personal profile with the Membership Account. All information provided by a Member in their personal profile must be valid and accurate and must be kept current.

  • i. A Member may change their address by changing their information on the profile on the Program’s website or contact our Concierge Service. In certain instances, address changes may require supporting legal documentation.
  • ii. Name changes to a Membership Account must include supporting legal documentation, signature, date.
  • iii. Credit card information included in a Member’s profile will be used by our payment system towards your membership as well as your technician cost. A Member may change their credit card authorization for future transactions by changing their information in their profile online on the website or by contacting our Concierge Service. A Member must notify the Company if the authorized credit card is lost, stolen, invalidated or expired.
• 2.5.b Use of Information Collected

  The information a Member provides to the Company when completing the Membership Program application is processed in accordance with the Company’s Privacy Statement. Communication of relevant information is important to administering the Program and providing each Member with the opportunity to maximize the benefits of Membership. The Program will only disclose Member information to: the Company, person(s) authorized by the Member; franchisees, fulfillment houses, email service providers and mail houses that process mail for such entities; Authorized Licensees (as defined in the Company’s Privacy Statement); and marketing companies that provide services to the Company. Member information will, in each case, only be disclosed for one or more of the following purposes: 1) in order to better service the Membership Account and the Member’s preferences by keeping the Member informed of Account status and activities through printed or electronic statements; 2) to assess a Member’s entitlement to benefits; 3) to collect and process Member charges incurred through the Company; 4) to offer a Member additional products and services; 5) to send periodic satisfaction or market research surveys; and/or 6) to offer a Member products or services from select reputable companies with whom the Program has a strategic relationship because the Membership Program believes their offerings will be of interest to the Member. In choosing to become a Program Member, the Member consents to receive all the types of information described above, but the Member will be given the opportunity to define and modify mailing and other communication preferences.

2.6 Membership Communication

• 2.6.a New Members will receive Membership Program communications
• 2.6.b All Membership Program communications will be sent to a Member’s mailing address or email address currently provided in the Member’s Account. Communications delivered to the address on file will be deemed to have been received one (1) business day after sending it if delivered to the Member’s email address or five (5) business days after sending it if delivered to the mailing address provided. Members must keep their email and mailing addresses current. Neither the Company nor the Membership Program shall have any responsibility for misdirected or lost mail or any consequences thereof.
• 2.6.c Members will receive regular account reports by email, provided there has been a transaction on the Account since the last account report and the Member provided the Company with the appropriate permission to contact the Member via email.
• 2.6.d The Company may also send Members promotions, offers and other communications from time to time, which may include, without limitation, items from third parties. The items from third parties are based on the information provided to the Company by a Member and any additional data the Company may maintain. Members may change personal details and communications preferences at any time in the profile on the Website or by contacting our Member Concierge. However, the Company may require a Member to send supporting documentation prior to allowing certain changes (e.g., legal name changes).
• 2.6.e Any time a Member contacts our Member Concierge, the Company may ask the Member certain security questions to verify the Member’s identity. Member Support may monitor or record telephone calls to improve quality of service.
• 2.6.f A Member can review their account info and transaction history and update personal details and preferences in the Profile on the Membership Program website. A user name and password are required to access the website.

3 Membership Expiration, Renewal and Termination

3.1 AUTOMATIC RENEWAL

The Membership will automatically renew at the end of each term for another term of 1 year unless you opt-out by contacting us at (855) 946-3605 or membership@homealliance.com. To avoid being charged for another year of Prime Network Membership, Members need to contact the Membership Concierge within 3 working days prior to the end of the relevant term.

3.2 Canceling or Suspending Membership Accounts

• 3.2.a Canceling by Member. A Member may cancel their membership in the Program at any time by sending written notice of cancellation to the Membership Concierge or calling at (855) 900-0094 or at membership@homealliance.com. All unredeemed benefits will be forfeited immediately and may not be reinstated or transferred.
• 3.2.b Canceling or Suspending by the Company. The Company may suspend Program benefits, suspend Membership Status, or cancel a Member’s Account at any time with immediate effect and without written notice, for any reason and in the Company's sole discretion including, without limitation, if the Company believes the Member has:
• i. Acted in a manner inconsistent with applicable laws, regulations, ordinances;
• ii. Failed to pay a bill when due to the Company or a Participating technician or failed to fulfill a financial obligation to the Company.
• iii. Acted in an inappropriate, fraudulent, abusive or hostile manner;
• iv. Breached or violated any of these Program Rules or the Website Terms of Use;
• v. Fraudulently claimed eligibility to earn/use benefits with the Company’s technicians; or
• vi. Engaged in any misconduct or wrongdoing in connection with the Program including, without limitation, with respect to benefits, Prime Tier Status, or any other Program Member benefits.
• 3.2.c Effect of Membership Cancellation
• i. The Program, benefits, discounts, and other related benefits and services are the sole property of the Company, and are not the property of Members. On cancellation of membership in the Program for any reason, all unredeemed benefits, discounts and other related benefits and services will be forfeited and a Member will no longer be able to participate in the Program. Benefits, discounts and other related benefits and services have no cash value and the Company will not compensate or pay cash for any forfeited or unused benefits.
• ii. If the Company cancels a Member’s Account for any reason, the Member may not reapply for membership in the Program except in very limited circumstances at Company’s sole discretion, and any unauthorized Account opened in the Member’s name following cancellation, as well as benefits, discounts and other related benefits and services earned in that Account will be forfeited upon discovery.
• iii. If a Member cancels their Account, the Member may reapply for membership in the Program at a later date, but no benefits, discounts and other related benefits and services previously forfeited or expired will be reinstated to the Member Account.
• 3.2.d Modification of Program. Except as otherwise expressly prohibited or limited by applicable laws, the Company has the right to change, limit, modify or cancel the Program Rules and benefits, with or without notice, even though such changes may affect the value of these benefits, or the ability to obtain certain benefits. Partner Programs similarly reserve the right to modify their own programs, which may impact your rights and expected benefits under the Program. The Company and Partner Programs may, among other things: (i) increase or decrease the number of benefits; (ii) withdraw, limit, modify or cancel any benefits; (iii) change program benefits, locations served by the Company or its partners, conditions of participation, rules for redeeming, retaining or forfeiting benefits, or rules governing the use of Awards; (v) change or cancel its partner programs.
• 3.2.e Termination of Program. The Company may terminate the Program with 3 (3) months' advance notice to all active Members. At the Company’s sole discretion, the Company may choose to substitute a similar program for the Program at any time immediately upon notice to active Members. A Member may not claim Program benefits or discounts after the termination of the Program. If the Program is terminated, all unredeemed benefits will be forfeited without any obligation or liability, and no claims will be honored after the conclusion of the notice period. The Company may terminate any of the Program in whole or in part, in any jurisdiction on less than three months' notice if required to do so by applicable law.
• 3.2.f Benefits Subject to Availability and Modification. All Program benefits, discounts, offers, and services are subject to availability and may be changed at any time without notice.
• 3.2.g Eligibility to Receive Benefits. By accepting any Program benefits, discounts, offers, awards or services, a Member acknowledges that he/she is responsible for determining whether he/she is eligible to receive, and that he/she is eligible to receive, such Program benefits, discounts, offers, awards or services under applicable laws, gift policies and incentive policies. Each Member must immediately notify the Company if he/she is not eligible to receive any Program benefits, discounts, offers, awards or services at any time.

4 Additional Terms of Participation in the Membership Program

4.1 DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Prime Network Membership, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

4.2 INDEMNIFICATION

You agree to indemnify, defend and hold harmless Prime Network Membership and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

4.3 SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

4.4 ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party

4.5 LOCATION OF SERVICES AND GOVERNING LAW

Prime Network Membership services under these Terms of Service are available in the Counties of Los Angeles and Orange, California.

These Terms and Conditions and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of California.

5 CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:

(855) 946-3605 or email us at membership@homealliance.com