How do I connect my hive thermostat to the app?
If you want to install a device, hold down the buttons on the thermostat, then select 'add another device.' The status light on the receiver will turn green once all devices are linked.
I have an appointment sometime between 11 AM and 2 PM today. I'm just touching base on that to see if we can get a more accurate time for that. Is there a better way to estimate when the technician will arrive?
I've talked to your technician, Paul. He is just dropping by to get some parts, and he told me he should be there by 1:15 PM. He will give you a call once he is in the area.
I have a repair service that still hasn't showed up, and I wanted to know what the status was.
I do apologize if our technician is running late. I'm going to try and call him right now and have him give you a call for his estimated time of arrival. Probably he was stuck in his previous job in changing some parts, so I do apologize for this inconvenience.
I just wanted to confirm my schedule for today. If there's a possibility I could get a service earlier, that would great,
Yeah. Nothing changed. You still have a schedule from 3 to 6 PM.
Why are my pipes always rattling and making noise?
If you’re dealing with rattling and noisy pipes, your water lines may not be adequately secured. When your pipes aren’t secured correctly, there are likely some spots where they will rub up against your property’s floor joists, causing noticeable noises. Our team can check your pipes to ensure they are correctly secured and install pipe hangers between your joists and pipes to eliminate the rubbing noises.
Why do my drains smell?
If you notice an odor emanating from your drains, sulfur is probably to blame. To be more precise, microorganisms in the pipes are what produce hydrogen sulfide gas. While it's important to point out that this isn't the sole cause of odorous drains, it is highly prevalent. It would be best if you cleaned the pipes to solve the issue. You may pour half a cup of bleach or, alternately, half a cup of baking soda and half a cup of vinegar down the drain. Remember that using the latter of the two will result in a little chemical reaction that will allow the foam to rise back up the pipe; it is thus advisable to block the drain after pouring the vinegar to press the foam through the pipe. After using either technique, pour warm to hot water down the drain. You should contact your neighborhood plumber if this does not work.
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