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I'm calling again for a scheduled thing that I have for today. I have been waiting since 11 AM, and I haven't got a call from the technician or heard anything from him.

I'm so sorry to hear. We currently can't reach the technician. Maybe his phone died, or he got stuck with another job. We're sorry for the delay. We'll call you back in 10 to 15 minutes when we talk to him or send another technician to do the service.
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