I called yesterday, and I think your technician has been at the location. I am just not sure what happened. I asked the tenants if he fixed it; they said no and that they needed to follow up with me. I tried to call the technician because he had called me before he came, but he didn't answer. But I don't know if this is something he couldn't fix it or if he needed some parts, or what's the story exactly.

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