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I had an appointment for someone to come and fix my fridge between 11 AM to 1 PM, and nobody came over. I did not get any call from a technician.

Yeah, you have a schedule between 11 AM and 1 PM. We do apologize if our technicians are running late. The technician probably stuck with his previous job. Let me give him a call and make him call you for his estimated time of arrival.

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