I just received a call canceling an appointment today. We can reschedule it, but we can't do this again. How can you guarantee me that it won't get canceled again tomorrow?
One of our dispatches called you and left a voicemail to reschedule the appointment between 1pm and 4pm. The slot will be yours. Maybe there was a little bit of conflict with the time schedule we have right now, but the schedule tomorrow won't be canceled. Just keep your lines open tomorrow because our technician will call 30 minutes prior.
I'm returning your call about a clogged sink. You said the plumber couldn't come because his vehicle broke.
Yeah. Regarding the voicemail we left, is it okay to reschedule your appointment today from noon to 3 PM or tomorrow. Keep your phone lines active since our technicians will call you 30 minutes before arrival.
How often should I have my drains cleaned?
The frequency of drain cleaning can vary depending on factors such as the age and condition of your plumbing system, the number of people in your household, and your daily water usage habits. As a general guideline, it's recommended to have your drains professionally cleaned at least once every year to prevent the buildup of grease, hair, soap scum, and other debris. However, if you notice slow drains or foul odors coming from your drains, it may be necessary to clean them more frequently. Additionally, if you have a history of frequent clogs or live in an older home with outdated plumbing, it may be wise to have your drains cleaned more often to prevent plumbing problems and extend the lifespan of your pipes.
I called a while ago to inquire about an electrician to help me. Is there anyone available?
Can we send you an electrician tomorrow between 10 and 1 PM. For them to come over tomorrow, it's for an estimate. But once you proceed with the repairs with us, that estimation fee will be waived. We accept debit and credit cards and checks regarding our mode of payment. We will send you an invoice through invoice. Once our electrician arrives, feel free to ask about our membership program, which will give you free estimates and diagnostics for the entire year regarding appliance repairs, electricals, plumbing, and HVAC maintenance.
I'm calling to move an appointment from the 9th to the 10th in the morning.
Okay, I will move your appointment. Instead of Wednesday from 2pm to 5pm, I will reschedule that one to Thursday from 10am to 1pm. Just keep your phone lines active; our technician will have a 30 minutes courtesy call once he's on and going.
I have an issue regarding the appointment I scheduled yesterday because the person told me they would send a confirmation via text. But I didn't receive any text. Can I get an earlier schedule like tomorrow, if possible?
Yes. I see an appointment here in our system for this Friday from 3 to 6 PM. Currently, we are fully booked, but we will give you a call once a schedule opens up.
Couldn't find the right question?
You can send your question to our support team. We'll get back to you as soon as possible