I used your service in 2018 or 2017. The guy's name is Ben, is he with you? I have a 7-year-old KitchenAid fridge. Sometimes it's cold, and sometimes it's hot. It's been like that for a week, and we open it, and it is not cold. I don't know, maybe we played the computer or something.

Unfortunately, Ben is not with us anymore. We can send a specialist between 2pm and 5pm. Let me just remind you how we work. We have a service call fee for the visit, that's for a full physical diagnostic of the unit, and once you decide to proceed with us, the service call fee will be waived. As payment, you can pay us with a credit or debit card or check; we don't take cash for now. The specialist will call you 30 minutes before arrival. Keep your phone active and keep your fridge plugged in.