My Viking refrigerator ice maker is stopped working, and the door is like when you open it, it clicks, almost like it is loose. Can I have the repair today or as soon as possible? Do I have a service agreement or no?
It seems like we can send our technician out today between 11am and 2pm. The technician will call you 30 minutes prior to the arrival. I see that we used to service the appliance repair, but there is no contact or something with us. I just wanted to inform you that, as of right now, we do offer a membership program. In case you are purchasing that over the phone, it cost only $1. For $1, you get a free service calls during the year; also for the appliances, HVAC, air duct cleaning, electrical, and plumbing services. In case you would like to proceed with our technician, it is going to be . If you would be interested in that, let me know, and we can sign you with that. Let me just remind you how we work. We have a service call fee for the visit, that's for a full physical diagnostic of the unit, and once you decide to proceed with us, the service call fee will be waived. As payment, you can pay us with a credit or debit card or check.
Where are Bosch products made?
Most Bosch home appliances brought to North America are made at the New Bern, North Carolina factory.
Do you like the performance of your current appliance under normal conditions?
If your appliance has provided you many years of trouble-free service, it may be wise to invest some money into it. Troubled appliances tend to break frequently, so if yours is bug-free, keep it that way!
We were supposed to have a technician out here between 9am and 1pm. I called before 1pm, and they said they'd be here within the hour, and they are still not here.
The technician is stuck in his previous job, and he forgot to call you. He will be there in the next 30 minutes approximately.
We were supposed to have an appointment from 10 to 2 PM. It's almost 3 PM, and they still haven't arrived or even called.
I'm terribly sorry. I just tried to reach my guy, the person who will come out. Give me 10 to 15 minutes, and I'll call you back to see if I can find another person to do the work.
I have a GE dishwasher. I'm not sure if it is a plumbing problem. It is leaking underneath.
We can't really tell you what's wrong with that unless our technician can come out and fully inspect the unit. We have a diagnostic fee, which pays for the technician to travel to your home, inspect your unit and tell you what's wrong. That will be waived if you proceed with the repairs with us
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