Question

My Viking refrigerator ice maker is stopped working, and the door is like when you open it, it clicks, almost like it is loose. Can I have the repair today or as soon as possible? Do I have a service agreement or no?

Home Alliance Tech Expert
Answer

It seems like we can send our technician out today between 11am and 2pm. The technician will call you 30 minutes prior to the arrival. I see that we used to service the appliance repair, but there is no contact or something with us. I just wanted to inform you that, as of right now, we do offer a membership program. In case you are purchasing that over the phone, it cost only $1. For $1, you get a free service calls during the year; also for the appliances, HVAC, air duct cleaning, electrical, and plumbing services. In case you would like to proceed with our technician, it is going to be . If you would be interested in that, let me know, and we can sign you with that. Let me just remind you how we work. We have a service call fee for the visit, that's for a full physical diagnostic of the unit, and once you decide to proceed with us, the service call fee will be waived. As payment, you can pay us with a credit or debit card or check.

FAQ
Connect to virtual expert

Our virtual experts can diagnose your issue and resolve simple problems.

Home Alliance Support