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We understand that emergencies can happen at any moment. That’s why we strive to provide the fastest service on the market.
I have an appointment today between 3pm and 6pm with somebody to look at my second breaker. I just want to confirm the guys are coming today.
Yes, you do have an appointment with us today, and the technician will give you a call 30 minutes prior, and the window is between 3pm and 6pm. And if he doesn't come after 6pm, you can give me a callback.
When I call, will I reach a live, local person?
Yes! We have a customer service staff dedicated to solving your problems.We answer the phone immediately and are ready to help. During peak times there may be a short hold time but it is relatively rare. We know your time is valuable and we respect that.
Does someone speak Chinese? I just want to make sure I have an appointment to fix my LG washer tomorrow.
No, we only speak English. You do have a service appointment for tomorrow. We'll see you there.
I wanted to know if you guys service Samsung refrigerators? How much is the service call fee, and can you give an estimate over the phone?
Yes, we do service Samsung appliances. Our service call fee is, which pays for the technician to travel to your home, inspect your unit and tell you what's wrong. That will be waived if you proceed with the repairs. For an estimate, we need our technician to inspect your unit personally so they can give you a thorough estimate of the repairs.
Is a home warranty worth it for home appliances?
Home warranties may make sense if appliances are expensive to replace or nearing the end of their life span. In some cases, appliances may be covered under a manufacturer’s warranty or a credit card used to purchase the goods, eliminating the need for additional coverage.
Couldn't find the right question?
You can send your question to our support team. We'll get back to you as soon as possible