I'm calling because I have a broken washing machine, and I wanted to see if you guys could troubleshoot it. We recently overloaded it, and now it's showing an error code, and when I get to the spin cycle, it shuts down. Maybe something happened or broke. Is there anybody, like tech, that I can talk to know if it is worth getting repaired or just replacing it?
Unfortunately, we currently don't have technicians in the office since they're in the field. We can help get you a schedule for a technician to come over to your home and diagnose your unit so you can have an estimate for it.
How often should I have preventive maintenance performed on my home heating and cooling systems?
Each home comfort system you own should be tuned up and inspected once a year. Each such inspection includes multiple operating and safety functions and is critical to your family’s ongoing comfort and well-being.
How can I prevent frozen pipes?
Frozen pipes can be prevented by allowing your sink faucets to run on a slight drip during colder months — especially if you plan to be away from your home.
My wife called yesterday to have a service on our refrigerator. I haven't received a call yet. If your technician doesn't come in 15 minutes, then cancel the appointment.
The technician is not yet responding to my text. I will have him call you ASAP. There is nothing wrong with your appointment; it is still between 9am to 12pm. Maybe he got stuck on his current job, that took him longer than expected, but I will tell him before 15 minutes, then we'll cancel.
How much can I expect to save on my utility bills after purchasing a new heating or cooling system?
Today’s home come comfort system offer energy efficiency ratings up to 98% and a minimum 13 SEER rating. If, for example, you were to have a 13 SEER central air system installed today, you can expect to cut your home cooling costs by half assuming the system is properly sized and installed.
When is it time to replace an appliance?
A typical appliance lasts between 9 and 15 years, and the precise time depends on the kind of equipment, its brand, maintenance requirements, and usage level. In most cases, it is preferable to replace an appliance when a significant problem arises after it has used up more than half its typical estimated lifespan.
Couldn't find the right question?
You can send your question to our support team. We'll get back to you as soon as possible