Ask us anything

How can I troubleshoot and resolve combustion system issues on the Noritz NR98 DVC model?

Troubleshooting and resolving combustion system issues on the Noritz NR98 DVC tankless water heater is crucial to ensure safe and efficient operation. Combustion problems can lead to issues like incomplete burning, carbon monoxide production, or erratic performance. Here's a step-by-step guide to help you identify and address combustion system issues:

1. Safety First:
Before attempting any troubleshooting or maintenance, prioritize safety. Turn off the power supply to the water heater using the dedicated power switch or circuit breaker. Additionally, shut off the gas supply to the unit. Install a carbon monoxide detector near the unit to monitor for any potential CO leaks.
2. Check for Error Codes:
The Noritz NR98 DVC has a digital display that can show error codes when there's an issue. Consult your user manual to interpret these codes, as they can provide valuable information about the problem.
3. Verify the Gas Supply:
Ensure that the gas supply to the water heater is uninterrupted. An insufficient or interrupted gas supply is a common cause of combustion issues. Check for open gas valves, gas line leaks, or any issues with the gas meter.
4. Confirm Gas Type:
Make sure that the water heater is set up for the correct type of gas (natural gas or propane) as specified in the user manual. Using the wrong gas type can lead to combustion problems.
5. Check for Proper Ventilation:
Proper ventilation is essential for safe and efficient combustion. Ensure that the venting system is correctly installed and free from obstructions or blockages. Ensure that the air intake and exhaust vents are not obstructed.
6. Monitor the Flame:
Observe the flame pattern in the combustion chamber. A clean, stable blue flame indicates efficient combustion. If you notice an irregular or yellow flame, it may indicate an issue with the burner, gas supply, or ventilation.
7. Inspect the Burner and Igniter:
Inspect the gas burner and igniter for any signs of damage, blockage, or corrosion. Clean the burner if it's dirty but avoid touching the burner surface. If the burner is damaged or corroded, it may require replacement.
8. Check the Flame Sensor:
The flame sensor is responsible for detecting the presence of a flame. If it's dirty or covered in soot, it may not function correctly. Carefully clean the flame sensor with a soft brush or cloth to remove any buildup.
9. Verify the Gas Valve:
The gas valve controls the flow of gas to the burner. Ensure it's in the "On" position and functioning correctly. If you suspect a problem with the gas valve, consult a professional technician for further evaluation and potential replacement.
10. Inspect the Vent Pipe:
Examine the vent pipe for any signs of damage, blockage, or corrosion. Clear any obstructions that may be impeding proper venting. Ensure that the vent pipe is correctly installed and complies with local building codes.
11. Review Installation Guidelines:
Ensure that the Noritz NR98 DVC tankless water heater was installed correctly and in accordance with the manufacturer's guidelines. Improper installation can lead to combustion issues.
12. Reset the Unit:
If you encounter an error code or suspect a minor glitch, try resetting the unit. Turn off the power to the water heater using the dedicated power switch or circuit breaker. Wait a few minutes and then turn it back on. This can often resolve minor issues and restore normal operation.
13. Schedule Professional Assistance:
If you've tried the troubleshooting steps above and still experience combustion problems with your Noritz NR98 DVC, it's advisable to contact Noritz customer support or a qualified technician for further assistance. They can diagnose and repair more complex issues, ensuring the safe and efficient operation of your unit.
14. Regular Maintenance:
To prevent combustion issues, schedule regular professional maintenance for your Noritz NR98 DVC tankless water heater. A qualified technician can perform a thorough inspection, clean the unit, and make any necessary adjustments or repairs.

By following these troubleshooting and maintenance steps, you can address combustion system issues on your Noritz NR98 DVC tankless water heater and ensure safe and efficient operation. Prioritize safety, and if you are unsure or uncomfortable with any aspect of troubleshooting or maintenance, seek the assistance of a qualified technician to ensure proper resolution and safe operation of your unit.
Connect to virtual expert

Our virtual experts can diagnose your issue and resolve simple problems.