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I had a call from one of your workers telling me that they were gonna come out this afternoon. But I told him that it had to be tomorrow morning because that's what the girl originally told me. The girl told me to call her back.

Okay, ma'am. Let me check the system for your record. Actually, she called you to inform you that you have an appointment tomorrow from 9 to 12. She also wants to know if you want to have the service closer to 9 or later than 11.
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