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I think I have an appointment for somebody to clean our filters, but I'm not sure when that is. Can I do the same time on Wednesday next week? That'd be great!
Oh, we can help you with that. The schedule is for today between 3 to 6 PM. Someone is trying to call you to move the appointment to 7 PM because our plumber is currently stuck at a previous appointment. Or you can reschedule it entirely if you're not ready.
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Yesterday you guys sent Edwin. He came and worked in the morning. He identified other things for him to do today, and we've already paid him for them. But now, another technician came, so we want Edwin back since we already paid him.
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