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I was expecting your technician between 9 to 12 today. I've been home because of this appointment. The unit is currently working, but the purpose of someone coming out is to figure out why it's not working when it is not. I need a lasting solution, not a temporary one, just by switching the circuit breaker. I feel like I don't need to pay a service fee since it's a problem that hasn't been resolved yet.

Yeah, we just called my guy to find out where he is now. He said he won't be able to do it today, but he could do it tomorrow. Our technician has some emergency and didn't let us know so we can find a different person. You don't need to pay a service call fee if there's a problem with the part we install since our warranty is up to 10 years.
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