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This is what happened before I told them to be there at 8am; I have to be the first guy in the morning. They came at almost 10am and no one's home. This morning someone was supposed to come at 8, and no one showed up.

According to our manager, she left you a voicemail that we could come on Thursday same time, between 8am to 10am. I'm so sorry for the inconvenience. I will specifically put a note that you will be the first customer of the day, and then our technician should be there at 8am because no one will be home at quarter to 10am.
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