We were supposed to have an appointment from 10 to 2 PM. It's almost 3 PM, and they still haven't arrived or even called.
I'm terribly sorry. I just tried to reach my guy, the person who will come out. Give me 10 to 15 minutes, and I'll call you back to see if I can find another person to do the work.
My outlet is not working in my bathroom, kitchen, basement, garage or outside but there is no GFI reset button on the outlet. What should I do?
Look for a tripped GFI in another location. When GFI protection was first introduced, many electricians would protect one outlet from another in a remote, and sometimes distant location. Since these are the areas that ground fault protection is most often required, if you have an outlet not working in one of these locations, look for a tripped GFI in another one of these locations before calling an electrician.
I'm calling because I have a broken washing machine, and I wanted to see if you guys could troubleshoot it. We recently overloaded it, and now it's showing an error code, and when I get to the spin cycle, it shuts down. Maybe something happened or broke. Is there anybody, like tech, that I can talk to know if it is worth getting repaired or just replacing it?
Unfortunately, we currently don't have technicians in the office since they're in the field. We can help get you a schedule for a technician to come over to your home and diagnose your unit so you can have an estimate for it.
Can I reuse an existing circuit for new outlets?
It depends on the existing load on the circuit. It’s best to have one of our electricians come to your home and assess the situation.
My 4-year-old KitchenAid dishwasher is not draining at the bottom and has no power? It can't start the cycle again, and I checked the disposal drain to see if it was clogged, but nothing seemed to be the problem.
We have a diagnostic fee, which pays for the technician to travel to your home, inspect the unit, and tell you what's wrong. You will authorize any repairs, and they will show you the exact pricing before you decide. The diagnostic fee will be waived should you choose to repair with us. Regarding the mode of payment, we accept credit and debit cards and checks. We will be sending out our skilled, certified, and licensed technician to check your KitchenAid dishwasher. Please make sure your phone is available tomorrow as our technician will call you 30 minutes before to let you know he's on his way.
Somehow I tried to call you and didn't get through, but I am calling about a broken air conditioner. It is a mini-split air conditioner; it has the condenser on the patio outside and then narrowed above a window inside. It totally shut down; it's got a couple of fuses, so it could be the fuses, but it just quit.
I'm sorry, it looks like we are fully booked until August.
Couldn't find the right question?
You can send your question to our support team. We'll get back to you as soon as possible