What is a heat pump?
A heat pump combines an air conditioning and heating system. For year-round comfort, you may install a heat pump with various interior designs, such as dual-fuel and all-electric. However, occasionally this is insufficient to provide the necessary level of comfort; therefore, typically, people use an electric heater or gas furnace in addition to the heat pump.
How soon can I schedule a technician?
In many cases, we can be at your doorstep today. The technology behind our platform allows us to quickly find a trusted Home Alliance technician in your area and match them to your job. We often respond faster than our competitors. If you do not need a same-day appointment, we can schedule an appointment for a time that is most convenient to you. Scheduling ultimately depends on our technicians' availability and on your desired appointment time
I have spoken to somebody earlier; I'm going to have a service around 1pm through 4pm. By accident, I told my refrigerator was GE, and it is actually Whirlpool. Does that make a difference?
No, it's fine. We will just go ahead and change it here to Whirlpool.
How would I know if my toilet leaks? If it is, what should I do?
Toilet leaks occur in two ways and very often are difficult to detect. First, the most common toilet leak and often hardest to detect is caused by a deteriorated or defected flush valve (flapper) or "tank" ball at the bottom of the toilet tank. If the flapper or ball valve does not seat properly and form a water-tight seal, water will leak around it into the toilet bowl. Often, this leak will occur without being heard. Here is an easy way to check for flush valve leaks and in just minutes, you can find out if a toilet is wasting thousands of gallons due to an undiscovered water leak. Remove the tank lid, then flush. After the flapper/tank ball drops and the tank refills, add several drops of dark food coloring) or a Fluidmaster leak detector tablet. Wait at least 20 minutes. If any trace of color appears in the toilet bowl, there is a leak. The second most-common type of leak is caused by improperly adjusted or broken fill valve. If the float is set too high or the shut-off valve fails to close completely, water will continue to enter the tank and flow into the overflow tube. This type of leak can be seen simply by taking the tank top off and observing if water is flowing into the overflow tube once the tank is full. Excess water pressure can also have a negative effect on the operating system in your toilet. If you are experiencing either of these types of leaks and need service to fix them, contact our office.
I was expecting your technician between 9 to 12 today. I've been home because of this appointment. The unit is currently working, but the purpose of someone coming out is to figure out why it's not working when it is not. I need a lasting solution, not a temporary one, just by switching the circuit breaker. I feel like I don't need to pay a service fee since it's a problem that hasn't been resolved yet.
Yeah, we just called my guy to find out where he is now. He said he won't be able to do it today, but he could do it tomorrow. Our technician has some emergency and didn't let us know so we can find a different person. You don't need to pay a service call fee if there's a problem with the part we install since our warranty is up to 10 years.
I'm a realtor, and your man came up a few days ago to look at a condominium, and I've been trying to find out if he's found the part for the dishwasher. I keep calling, and he doesn't answer. I guess he's too busy.
He's currently on the field right now with a customer; that's why he hasn't answered your calls. Let me pull up your account, and we will send him a message so that he will call you back.
Couldn't find the right question?
You can send your question to our support team. We'll get back to you as soon as possible