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I got a call from you this morning or earlier, and I'm not sure if I have an appointment. I had myself a little confused, and I thought I was going to have you come out on the day of Saturday. What is the name of the person that is coming? What time will he be here? I just don't want to miss him.

Yes, one of the dispatchers put a note here and wanted to let you know that the technician will be coming late today. The technician's name is Steve. He will be coming late, maybe like 1pm or something like that. Don't worry; the technician will call you 30 minutes prior to let you know he is on his way.

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