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I have an appointment sometime between 11 AM and 2 PM today. I'm just touching base on that to see if we can get a more accurate time for that. Is there a better way to estimate when the technician will arrive?

I've talked to your technician, Paul. He is just dropping by to get some parts, and he told me he should be there by 1:15 PM. He will give you a call once he is in the area.

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