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This is Melissa calling. I just wanted to ensure that we still have our appointment for today. They told me I would receive a message a day before, but I didn't. And I made sure that I was here for today. I don't live there; I'm the homeowner, but the tenants aren't here, so I need to be there to let you in and pay you. I live just 30 minutes out, so it would be best if they called me an hour before.

Upon checking, yes, you have an appointment today. The technician will call you to let you know they're on the way.

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