This is Melissa calling. I just wanted to ensure that we still have our appointment for today. They told me I would receive a message a day before, but I didn't. And I made sure that I was here for today. I don't live there; I'm the homeowner, but the tenants aren't here, so I need to be there to let you in and pay you. I live just 30 minutes out, so it would be best if they called me an hour before.

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